All services / E-commerce

Shopify

Current assessment
Operational (provider)
Confidence
High confidence
Scope
Provider-wide
Last verified
Oct 25, 01:36 AM UTC
Sources
OfficialKorantix

Official incident history

  1. Shop Pay unavailable

    Started: · Duration: 33 min
    Provider updates (2)
    1. Investigating “Shop Pay is currently unavailable. We’re investigating and will keep you updated.”
    2. Resolved “This incident has been resolved.”
    Resolved

  2. Some POS transactions are not completing on iOS devices Actions

    Started: · Duration: 186 min
    Provider updates (5)
    1. Investigating “Some POS transactions are not completing on iOS devices, we are currently investigating and will keep you updated.”
    2. Monitoring “We have identified the issue with our banking partners and a fix has been implemented. We are now in a monitoring period.”
    3. Investigating “The earlier fix has reduced the number of checkouts not completing for iOS POS devices. We are continuing our investigation to address the remaining incompletions.”
    4. Monitoring “A fix for this issue has been implemented and is now being monitored. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.”
    5. Resolved “Between 16:31 UTC and 19:48 UTC, we experienced an issue due to which some POS transactions could not be completed as expected. A fix was implemented at 17:44 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed. Merchants still experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve erro…”
    Resolved

  3. Some Merchants are experiencing issues accessing Storefronts and Shopify Admins

    Started: · Duration: 41 min
    Provider updates (4)
    1. Investigating “We are aware and investigating the issue. There are also issues with accessing our Help Center, please stay tuned here for updates.”
    2. Identified “Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.”
    3. Monitoring “A fix has been implemented and the issues impacting Shopify Admins should now also be resolved. Checkouts, Storefronts and access to Support continues to be operational.”
    4. Resolved “This incident has been resolved.”
    Resolved

  4. Some merchants are encountering errors within their admin

    Started: · Duration: 162 min
    Provider updates (4)
    1. Investigating “Merchants may experience issues when trying to access the Shopify admin. The error will appear as a 530 Authentication Error. Refreshing may sometimes help the issue. The Plus Admin & POS App logins are also impacted by this same issue and some images may fail to load on storefronts. We are investigating and will keep you updated.”
    2. Identified “We’ve identified the problem and we’re working on a solution.”
    3. Monitoring “The fix has been implemented and the impacted areas are now recovering. We will continue to monitor.”
    4. Resolved “This incident has been resolved.”
    Resolved

  5. We are investigating an issue preventing web traffic to our servers

    Started: · Duration: 72 min
    Provider updates (3)
    1. Investigating “We are looking into this and will keep you posted with updates here as soon as we have identified the issue.”
    2. Monitoring “A fix has been put in place and we are monitoring for any further issues.”
    3. Resolved “All traffic is back to normal levels, we are no longer seeing errors and believe this fix has worked as intended.”
    Resolved

  6. Assets not loading for some Shopify services

    Started: · Duration: 56 min
    Provider updates (3)
    1. Investigating “Assets served from Shopify's CDN are temporarily not accessible. We are investigating and will keep you updated.”
    2. Identified “We have identified the problem impacting several Shopify services and are working on a fix.”
    3. Resolved “This incident has been resolved.”
    Resolved

  7. Google Shopping app not syncing

    Started: · Duration: 64 min
    Provider updates (3)
    1. Investigating “The Google Shopping app is temporarily not syncing for some stores. We’re investigating and will keep you updated.”
    2. Monitoring “A fix has been implemented and we are monitoring the results.”
    3. Resolved “This incident has been resolved.”
    Resolved

  8. SMS messages for order confirmations not received or delayed

    Started: · Duration: 23 min
    Provider updates (3)
    1. Investigating “We are currently investigating this issue.”
    2. Identified “The issue has been identified and a fix is being implemented.”
    3. Resolved “This incident has been resolved.”
    Resolved

  9. Storefront, Admin and Checkout down for some stores

    Started: · Duration: 24 min
    Provider updates (3)
    1. Investigating “We are experiencing an interruption in service affecting Storefront, Checkout and Admin. We are investigating and will keep you updated.”
    2. Monitoring “A fix has been implemented and we are monitoring the results.”
    3. Resolved “This incident has been resolved.”
    Resolved

  10. The Admin is not loading correctly for some stores

    Started: · Duration: 117 min
    Provider updates (4)
    1. Investigating “Some merchants are currently unable to access the themes in their Shopify Admin. We are investigating and will keep you updated.”
    2. Identified “The issue has been identified and a fix is being implemented.”
    3. Monitoring “A fix has been implemented and we are monitoring the results.”
    4. Resolved “This incident has been resolved.”
    Resolved

  11. Problems logging into Shopify accounts

    Started: · Duration: 85 min
    Provider updates (3)
    1. Investigating “Some merchants and partners are currently unable to log into their Shopify account. We are investigating and will keep you updated.”
    2. Monitoring “A fix has been implemented and we are monitoring the results.”
    3. Resolved “This incident has been resolved.”
    Resolved

  12. Themes not installing to some shops, problems with downloading shipping labels

    Started: · Duration: 413 min
    Provider updates (3)
    1. Investigating “Some users are currently unable to install Themes from the Shopify Theme Store. Some users are currently unable to download Shipping Labels. Some users are currently unable to retrieve digital downloads. We are investigating the issue and will keep you updated.”
    2. Identified “The issue has been identified. We are working with our third party providers to resolve these issues.”
    3. Resolved “This incident has been resolved.”
    Resolved

  13. Payment processing failures for merchants using PayPal Express

    Started: · Duration: 21 min
    Provider updates (3)
    1. Investigating “Payment processing is failing for checkouts using PayPal Express. Other PayPal checkout methods should be unaffected.”
    2. Monitoring “PayPal Express payments are now being processed correctly, we will be monitoring”
    3. Resolved “This incident has been resolved.”
    Resolved

  14. Network connectivity issues with some Wind 3, Fastweb and TIM customers from Italy

    Started: · Duration: 5586 min
    Provider updates (2)
    1. Investigating “We are currently investigating this issue.”
    2. Resolved “This incident has been resolved.”
    Resolved

  15. UPS shipping rates not available at checkout

    Started: · Duration: 76 min
    Provider updates (2)
    1. Monitoring “Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders. UPS is working on a solution and we’ll keep you updated.”
    2. Resolved “This incident has been resolved.”
    Resolved

  16. Interruption in service on some stores

    Started: · Duration: 24 min
    Provider updates (4)
    1. Investigating “Some stores are currently inaccessible. We are investigating and will keep you updated.”
    2. Identified “The issue has been identified and a fix is being implemented.”
    3. Monitoring “A fix has been implemented and we are monitoring the results.”
    4. Resolved “This incident has been resolved.”
    Resolved

  17. Customers page not loading correctly for some stores

    Started: · Duration: 37 min
    Provider updates (5)
    1. Identified “Some merchants are currently unable to access Customers pages in their Shopify Admin. We are investigating and will keep you updated.”
    2. Investigating “We are currently investigating this issue.”
    3. Identified “The issue has been identified and a fix is being implemented.”
    4. Monitoring “A fix has been implemented and we are monitoring the results.”
    5. Resolved “This incident has been resolved.”
    Resolved

  18. Storefront and checkouts down for some storefronts

    Started: · Duration: 305 min
    Provider updates (3)
    1. Investigating “We are currently investigating this issue.”
    2. Monitoring “A fix has been implemented and we are monitoring the results.”
    3. Resolved “This incident has been resolved.”
    Resolved

  19. Admin not loading correctly for some stores

    Started: · Duration: 59 min
    Provider updates (4)
    1. Investigating “Some merchants are currently unable to access or load pages in their Shopify Admin. We are investigating and will keep you updated.”
    2. Identified “The issue has been identified and a fix is being implemented.”
    3. Monitoring “A fix has been implemented and we are monitoring the results.”
    4. Resolved “This incident has been resolved.”
    Resolved

  20. Storefront and checkout down for some shops

    Started: · Duration: 130 min
    Provider updates (3)
    1. Investigating “We are currently investigating this issue.”
    2. Monitoring “A fix has been implemented and we are monitoring the results.”
    3. Resolved “This incident has been resolved.”
    Resolved

What the provider published about this service, with the provider's own updates (wording quoted as published).

Evidence

Official
Shopify Status ↗ · All Systems Operational · Oct 25, 01:36 AM UTC
Korantix
HTTP 200 · 974 ms · Oct 25, 01:34 AM UTC

Why this assessment

  • Provider reports no active incident.
  • Korantix reached the endpoint (HTTP 200, 974 ms). This only shows that the endpoint answered.
  • 974 ms is within this service's usual range (median 569 ms, p95 923 ms over 656 checks).

Rule set assess-1. The same evidence always gives the same result.

Evidence and freshness

Each source separately: who says it, when it was last observed, and whether it is recent enough to be used.

SourceLast observedAgeUsed in assessment
Official3 min agoYes — recent
Korantix5 min agoYes — recent

Technical details

Affected components (provider)

The provider lists no degraded components.

Official status page ↗