All services / Email providers

Mailgun

Current assessment
Operational (provider)
Confidence
Medium confidence
Scope
Provider-wide
Last verified
Oct 25, 01:41 AM UTC
Sources
Official

Official incident history

  1. Route delays in EU Region

    Started: · Duration: 42 min
    Provider updates (4)
    1. Investigating “We are currently investigating this issue.”
    2. Identified “The issue has been identified and a fix is being implemented.”
    3. Monitoring “A fix has been implemented and we are monitoring the results.”
    4. Resolved “This incident has been resolved.”
    Resolved

  2. Route delays in EU Region

    Started: · Duration: 58 min
    Provider updates (3)
    1. Investigating “We are currently investigating this issue.”
    2. Monitoring “A fix has been implemented and we are monitoring the results.”
    3. Resolved “This incident has been resolved.”
    Resolved

  3. EU Messaging Outage

    Started: · Duration: 17 min
    Provider updates (3)
    1. Investigating “We are currently investigating this issue.”
    2. Monitoring “A fix has been implemented and we are monitoring the results.”
    3. Resolved “This incident has been resolved.”
    Resolved

  4. Microsoft Incident Resulting in Delivery Issues to M365

    Started: · Duration: 34 min
    Provider updates (2)
    1. Monitoring “Starting around 08:00 UTC, Microsoft began experiencing an incident causing an increased volume of deferred emails across all M365 regions. The affected responses are returning "451 4.7.500 Server busy". Our teams are actively monitoring the situation. Sending to other email providers is not affected.”
    2. Resolved “Microsoft has resolved the underlying issue, we are seeing deliveries to M365 process normally.”
    Resolved

  5. Event Log Delays in US Region

    Started: · Duration: 434 min
    Provider updates (2)
    1. Identified “We are currently experiencing delays in event log processing in our US region.”
    2. Resolved “Event queues have caught up and events are processing normally.”
    Resolved

  6. EU Messaging Outage

    Started: · Duration: 37 min
    Provider updates (4)
    1. Investigating “We are currently investigating an outage in our EU datacenter”
    2. Identified “We have identified the issue and working on restoring service.”
    3. Monitoring “A fix has been implemented and we are monitoring the results.”
    4. Resolved “This incident has been resolved.”
    Resolved

  7. GCP Reporting Multi Service Outage in US-West1

    Started: · Duration: 72 min
    Provider updates (2)
    1. Monitoring “Mailgun is monitoring service impacts in GCP's us-west1 region. We are routing traffic away from impacted infrastructure. Currently we are seeing delays in log processing and a small number of message sends.”
    2. Resolved “This incident has been resolved.”
    Resolved

  8. Email Delivery Failures to Microsoft 365 Domains

    Started: · Duration: 0 min
    Provider updates (1)
    1. Resolved “We have received confirmation that an external issue impacting email delivery to Microsoft 365 domains has been resolved. Impacted messages would have received an error stating "5.7.511 Access denied, banned sender" between Friday, August 14th and Monday, August 17th. Any failed messages will need to be resent. Information on retrying messages can be found in our Help Center here: https://help.m…”
    Resolved

  9. Click and Open Tracking Degraded (US Regions)

    Started: · Duration: 95 min
    Provider updates (4)
    1. Investigating “We are currently experiencing a denial of service attack against our click and open tracking servers in our US regions. Remediation work is underway. Some requests may time out or fail at this time.”
    2. Identified “The issue has been identified and a fix is being implemented.”
    3. Monitoring “A fix has been implemented and we are monitoring the results.”
    4. Resolved “This incident has been resolved.”
    Resolved

  10. Route delays in EU Region

    Started: · Duration: 82 min
    Provider updates (4)
    1. Investigating “Inbound messages processed by routes are currently experiencing delays in processing.”
    2. Identified “The issue has been identified and a fix is being implemented.”
    3. Monitoring “A fix has been implemented and we are monitoring the results. Delayed messages are being processed.”
    4. Resolved “All delayed messages have been processed. Systems are operating normally”
    Resolved

  11. US Email Validation 500's and Mailgun Control Panel Unavailable

    Started: · Duration: 92 min
    Provider updates (4)
    1. Investigating “We are currently investigating this issue.”
    2. Identified “The issue has been identified and a fix is being implemented.”
    3. Monitoring “A fix has been implemented and we are monitoring the results.”
    4. Resolved “This incident has been resolved.”
    Resolved

  12. Mailgun Control Panel Unavailable For Some Users

    Started: · Duration: 124 min
    Provider updates (4)
    1. Monitoring “A fix has been implemented and we are monitoring the results.”
    2. Identified “The issue has been identified and a fix is being implemented.”
    3. Monitoring “A fix has been implemented and we are monitoring the results.”
    4. Resolved “This incident has been resolved.”
    Resolved

  13. Inspect previews not rendering

    Started: · Duration: 75 min
    Provider updates (4)
    1. Investigating “We are currently investigating an issue with email previews not working. Outbound processing, inbound processing, logs and webhook delivery are operating normally.”
    2. Identified “The issue has been identified and a fix is being implemented.”
    3. Monitoring “A fix has been implemented and we are monitoring the results.”
    4. Resolved “This incident has been resolved.”
    Resolved

  14. Log retrieval errors in the US region

    Started: · Duration: 415 min
    Provider updates (4)
    1. Investigating “Customers using the events/logs APIs or viewing logs in the customer portal may see errors in viewing or retrieving logs. These errors are only affecting a subset of our customers.”
    2. Identified “The issue has been identified and a fix is being implemented.”
    3. Monitoring “A fix has been implemented and we are monitoring the results.”
    4. Resolved “This incident has been resolved.”
    Resolved

  15. Partial Delay in Event Processing for US Region

    Started: · Duration: 110 min
    Provider updates (4)
    1. Investigating “Customers using the events/logs APIs or viewing logs in the customer portal may see delays in some events appearing. These delays are only affecting a subset of our customers.”
    2. Identified “The issue has been identified and a fix is being implemented.”
    3. Monitoring “A fix has been implemented and we are monitoring the results.”
    4. Resolved “This incident has been resolved.”
    Resolved

  16. Delayed logs in US region

    Started: · Duration: 186 min
    Provider updates (3)
    1. Investigating “Logs are currently experiencing delays of 15 minutes in Mailgun's US region. Outbound processing, inbound processing, and webhook delivery are operating normally.”
    2. Monitoring “A fix has been implemented and we are monitoring the results.”
    3. Resolved “This incident has been resolved.”
    Resolved

  17. Delayed logs in US region

    Started: · Duration: 50 min
    Provider updates (3)
    1. Investigating “Logs are currently experiencing delays of 15 minutes in Mailgun's US region. Outbound processing, inbound processing, and webhook delivery are operating normally.”
    2. Monitoring “A fix has been implemented and we are monitoring results. Outbound processing, inbound processing, and webhook delivery continue operating normally.”
    3. Resolved “This incident has been resolved.”
    Resolved

  18. Delayed logs in US region

    Started: · Duration: 183 min
    Provider updates (3)
    1. Investigating “Logs are currently experiencing delays of 15 minutes in Mailgun's US region. Outbound processing, inbound processing, and webhook delivery are operating normally.”
    2. Monitoring “Logs are flowing normally and engineers continue to monitor.”
    3. Resolved “This incident has been resolved.”
    Resolved

  19. Delayed sending in EU

    Started: · Duration: 217 min
    Provider updates (6)
    1. Investigating “We are currently investigating this issue.”
    2. Monitoring “A fix has been implemented and we are monitoring the results.”
    3. Investigating “We are currently investigating this issue.”
    4. Identified “The issue has been identified and a fix is being implemented.”
    5. Monitoring “A fix has been implemented and we are monitoring the results.”
    6. Resolved “This incident has been resolved.”
    Resolved

  20. Automatic Sender Security Records Not Provisioning

    Started: · Duration: 1623 min
    Provider updates (3)
    1. Identified “Customers creating domains with Automatic Sender Security may have CNAME records with no corresponding TXT records reflecting DKIM keys. A fix for this issue is being prepared.”
    2. Monitoring “A fix has been implemented and we are monitoring the results.”
    3. Resolved “This incident has been resolved.”
    Resolved

What the provider published about this service, with the provider's own updates (wording quoted as published).

Evidence

Official
Mailgun Status ↗ · All Systems Operational · Oct 25, 01:41 AM UTC

Why this assessment

  • Provider reports no active incident.

Rule set assess-1. The same evidence always gives the same result.

Evidence and freshness

Each source separately: who says it, when it was last observed, and whether it is recent enough to be used.

SourceLast observedAgeUsed in assessment
Official0 min agoYes — recent

Technical details

Affected components (provider)

The provider lists no degraded components.

Official status page ↗