All services / Productivity & collaboration

Dropbox

Current assessment
Operational (provider)
Confidence
Medium confidence
Scope
Provider-wide
Last verified
Oct 25, 01:37 AM UTC
Sources
Official

Official incident history

  1. Some customers are unable to access certain website routes and features.

    Started: · Duration: 59 min
    Provider updates (2)
    1. Investigating “a number of pages and features are not working for some customers. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.”
    2. Resolved “This incident has been resolved.”
    Resolved

  2. Customer support via telephone may be unavailable for some users

    Started: · Duration: 409 min
    Provider updates (2)
    1. Investigating “We're currently experiencing issues with phone services due to a wider AWS outage. We are investigating and will share another update shortly.”
    2. Resolved “This incident has been resolved.”
    Resolved

  3. Some Dropbox Protect features are not working correctly

    Started: · Duration: 707 min
    Provider updates (2)
    1. Investigating “We are currently experiencing issues with the Items and Reports areas in Dropbox Protect, resulting in intermittent failures for some users. We are working to resolve the issue as quickly as possible. Thank you for your patience.”
    2. Resolved “This incident has been resolved.”
    Resolved

  4. Dropbox is not working as expected for some users

    Started: · Duration: 115 min
    Provider updates (4)
    1. Investigating “Dropbox is not working as expected for some users. We’re working to fix the problem as quickly as we can.”
    2. Identified “The issue has been identified and a fix is being implemented.”
    3. Monitoring “A fix has been implemented and we are monitoring the results.”
    4. Resolved “This incident has been resolved.”
    Resolved

  5. Dropbox is not working as expected for some users

    Started: · Duration: 25 min
    Provider updates (3)
    1. Investigating “Dropbox is not working as expected for some users. We’re working to fix the problem as quickly as we can.”
    2. Monitoring “A fix has been implemented and we are monitoring the results.”
    3. Resolved “This incident has been resolved.”
    Resolved

  6. Shared content downloads are degraded

    Started: · Duration: 5591 min
    Provider updates (2)
    1. Investigating “We are currently experiencing performance issues affecting shared content downloads on Dropbox. Some people may see significantly slower downloads than expected, including delays when downloading small assets. We are working to resolve the issue as quickly as possible. Thank you for your patience.”
    2. Resolved “Shared content downloads on Dropbox is back up and running! Thanks for bearing with us.”
    Resolved

  7. Opening a video or audio file might not be working for users

    Started: · Duration: 146 min
    Provider updates (3)
    1. Investigating “Opening a video or audio file might not be working for users”
    2. Monitoring “A fix has been implemented and we are monitoring the results.”
    3. Resolved “This incident has been resolved.”
    Resolved

  8. Availability was impacted across a number of services

    Started: · Duration: 0 min
    Provider updates (1)
    1. Resolved “A number of services across Dropbox experienced slower than expected load times between 17:01:50 and 17:42:50 UTC. This included the ability to add members to teams and share content.”
    Resolved

  9. Dropbox may be unavailable for some users

    Started: · Duration: 25 min
    Provider updates (2)
    1. Investigating “Dropbox may be unavailable for some users. We’re working to fix the problem as quickly as we can.”
    2. Resolved “This incident has been resolved.”
    Resolved

  10. Dash Chat might not be working for some users

    Started: · Duration: 202 min
    Provider updates (3)
    1. Investigating “Dash Chat might not be working for some users. We're working to fix the problem as quickly as we can.”
    2. Monitoring “A fix has been implemented and we are monitoring the results.”
    3. Resolved “This incident has been resolved.”
    Resolved

  11. Dropbox.com is not working for some users

    Started: · Duration: 510 min
    Provider updates (2)
    1. Investigating “Dropbox.com (Web) is not working for some users in Singapore and the Philippines. Mobile and Desktop are operational. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.”
    2. Resolved “This incident has been resolved.”
    Resolved

  12. We’re having some trouble with our payment page

    Started: · Duration: 80 min
    Provider updates (3)
    1. Investigating “We’re having some trouble with our payment page. We’re working to fix the problem as quickly as we can.”
    2. Monitoring “A fix has been implemented and we are monitoring the results.”
    3. Resolved “This incident has been resolved.”
    Resolved

  13. DocSend impacted by ongoing Cloudflare outage

    Started: · Duration: 15 min
    Provider updates (2)
    1. Identified “We are aware that DocSend has been impacted by the ongoing Cloudflare outage”
    2. Resolved “This incident has been resolved.”
    Resolved

  14. Dropbox Chat unavailable

    Started: · Duration: 71 min
    Provider updates (2)
    1. Investigating “Dropbox Chat is currently unavailable, we are investigating the issue.”
    2. Resolved “This incident has been resolved.”
    Resolved

  15. Google Drive and One Drive Dash connectors are not working for some users

    Started: · Duration: 400 min
    Provider updates (2)
    1. Investigating “The Google Drive and One Drive connectors in Dash are not working for some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.”
    2. Resolved “This incident has been resolved.”
    Resolved

  16. Images not loading in Dropbox Paper

    Started: · Duration: 223 min
    Provider updates (2)
    1. Investigating “We are aware that Images and the preview of an images are not loading in Dropbox Paper.”
    2. Resolved “This incident has been resolved.”
    Resolved

  17. Dropbox is not working as expected for some users.

    Started: · Duration: 22 min
    Provider updates (2)
    1. Investigating “We’re having some trouble with our services currently. We’re working to fix the problem as quickly as we can.”
    2. Resolved “This incident has been resolved.”
    Resolved

  18. Dropbox.com is not working for some users

    Started: · Duration: 32 min
    Provider updates (2)
    1. Investigating “Dropbox.com is not working for some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.”
    2. Resolved “This incident has been resolved.”
    Resolved

  19. Pop up to sign in On Microsoft Office Files

    Started: · Duration: 884 min
    Provider updates (2)
    1. Investigating “We are working with Microsoft to investigate this issue. Please close the pop up until fix a is implemented.”
    2. Resolved “This incident has been resolved.”
    Resolved

  20. Intermittent Loading Issues on Dropbox Website

    Started: · Duration: 54 min
    Provider updates (2)
    1. Identified “Some users may experience longer than usual load times on the Dropbox website. We are actively investigating and working to resolve the issue.”
    2. Resolved “This incident has been resolved.”
    Resolved

What the provider published about this service, with the provider's own updates (wording quoted as published).

Evidence

Official
Dropbox Status ↗ · All Systems Operational · Oct 25, 01:37 AM UTC

Why this assessment

  • Provider reports no active incident.

Rule set assess-1. The same evidence always gives the same result.

Evidence and freshness

Each source separately: who says it, when it was last observed, and whether it is recent enough to be used.

SourceLast observedAgeUsed in assessment
Official1 min agoYes — recent

Technical details

Affected components (provider)

The provider lists no degraded components.

Official status page ↗